A Quick Glance at Southstar Drug’s Business Milestones for 2021
2021 has been a challenging yet rewarding year for Southstar Drug. Despite the difficulties we faced, we continue to grow and take pride in the efforts we make towards fulfilling our mission: "To become a drugstore of choice in - Service, Trust, Accessibility, and Responsibility."
Within this year, Southstar Drug has made progress in various aspects such as business expansion, customer service, product availability improvement, sales performance recovery, and contribution to COVID-19 prevention.
Join us as we proudly look back into the highlights of our performance and achievements this 2021.
- Southstar Drug opened 47 new stores across the Philippines as of November 2021. This brings our total number to 576, with our latest store opening in Solano, Nueva Vizcaya this November. To learn more about which Southstar Drug store is nearest to your area, visit: bit.ly/SSDStoreLocations.
- Southstar Drug Online received the 1st place award for JG Summit’s Pride in Performance – Customer-Centric (External) Category. JG Summit Holdings, Inc. recently held its annual recognition program awarding Southstar Drug first place for the external category with the project, Southstar Drug Online: Delivering Meaningful and E-COMparable Customer Service. The project was launched 6 months ahead of its timeline in March 2020 to serve as an immediate response to the pandemic outbreak, true to our commitment of showing that #WeCareALittleMore.
- Southstar Drug promises to continue to serve our customers through different channels and services. As part of our initiative to serve the Filipinos with affordable and quality medicines we provided various customer service channels and online platforms to reach far-flung communities in the Philippines:
- Call and Pick: We’ve made purchasing of immediate pharmaceutical needs more accessible through Southstar Drug’s Call and Pick service. Customers can now skip the lines and pick up their orders by calling the hotline number of the Southstar Drug nearest to them. Check out our Call & Pick link when you place your order.
- E-Commerce: Southstar Drug continues to serve customers through our e-commerce site to help ease the hardships brought upon by COVID-19. Customers may enjoy Same-Day Delivery for orders made before 4 PM. FREE Delivery service is available as well for purchases worth Php 1499 and up. We’ve also opened fulfillment hubs in Pampanga, Cavite, and Batangas to extend these services in the said provinces.
- MedSubscribe: Designed for busy moms, individuals with maintenance medicines, young professionals with hectic careers, and even OFWs with loved ones taking medicines regularly, MedSubscribe is a service that allows our customers to receive their medicines right at their doorstep just in time for their preferred schedule. Visit our MedSubscribe page to learn more and subscribe.
- Third-Party Retailers: Southstar Drug is made available through our third-party retailers including Shopee, GrabMart, Pick-a-roo, MetroMart, and Go Robinsons.
- Senior Citizen Discount: Our elderlies may now avail their senior citizen discount privileges whenever they purchase their medical supplies online through Southstar Drug.
- Southstar Drug’s initiative on COVID-19 prevention efforts. Southstar Drug contributes to COVID-19 vaccines information dissemination through efforts such as publishing timely and informative articles: COVID-19 Vaccines: Myths VS Facts. Southstar Drug also pushed for vaccination of its workforce who continue to ensure the safety of the people and customers who shop in-store.
- Southstar Drug improved product availability for COVID-19 related products. As we continue to fight against COVID-19 and its variants, Southstar Drug focused on the availability of rapid testing kits and nasal sprays to prevent COVID-19 related symptoms.
- Southstar Drug recovered on Sales Performance for 2021. This year has demanded a huge increase in prescription medicines and over-the-counter products that led to Southstar Drug’s continuous growth.
Southstar Drug Looks Forward to Achieving Greater Milestones With You
Southstar Drug is committed to safeguarding the health of our customers as we navigate life in the new normal brought by the global pandemic. We promise to serve Filipinos quality medicines at reasonable prices through convenient channels and online services. Together with Southstar Drug, let’s look forward to greater milestones and wish for safer and healthier years ahead.