Due to the surge in demand and the COVID19 Quarantine restrictions, you might experience some delays in the delivery of your orders. Rest assured, we are continuously working to improve our service to better meet your needs.
SHIPPING & DELIVERY
What areas do you currently serve?
We are now serving orders NATIONWIDE.
How do I know if you received my order?
All successfully placed orders are verified within 24 hours. An SMS/Email confirmation will be sent to confirm your orders.
Is there a shipping fee?
For Metro Manila and Rizal areas, delivery is FREE for orders P1,499 and up, otherwise, we charge a standard rate of P99 only.
For provincial areas, delivery is FREE for orders P5,000 and up, otherwise, we charge a standard rate of P150 only.
For same day delivery, we charge a standard rate of P150 for orders below P3,000.
Note: Additional fee will be charged for bulky items regardless of the order amount.
How long before my orders get delivered?
- Metro Manila and Rizal areas – 2 to 4 days lead time
- Provincial areas – 7 to 14 days lead time
Same day delivery
- Orders placed until 3:00 PM will be delivered on the same day
- SMS notification will be sent once order is about to be delivered
- Payment method available is bank deposit only. COD and Credit card on delivery are not applicable as of the moment for same day delivery
Do you accept item replacements?
Yes, the following replacement and refund policy below is exclusive to Southstar Drug online orders only. For any replacement concerns, kindly send an email to firstname.lastname@example.org. Our dedicated customer service will get back to you within 24 hours.
Request for replacement are only valid if:
- The product delivered is damaged
- The product is expired
- The product delivered is incorrect or different from the one posted on the site
Replacement shall not be accepted unless customer strictly complies with the following conditions:
- The item to be replaced is duly supported by a receipt covering the sale of the replaced goods
- The items were returned for replacement within seven (7) days from receipt of product with complete tags and labels, with no defect or damage, in its original box, unopened and untampered except for goods with visible factory defect or were clearly expired
Refund of order is subject for approval of management.
Can I pay using cash?
Yes, Cash on Delivery is available for orders within Metro Manila and Rizal areas only. We highly encourage you to prepare the exact amount of payment.
Can I pay using my debit or credit card?
As of now, we are only accepting debit and credit card upon delivery for orders within Metro Manila and Rizal areas only. Major credit cards are now accepted and you may pay upon delivery of your order.
Can I pay via bank deposit or transfer?
Yes, payment via bank deposit or transfer to our Robinsons Bank account is also accepted for orders nationwide. Please wait for our advice before you transfer your payment. SMS will be sent to you with the total amount to be deposited with complete bank details.
Do you require prescriptions?
Yes, all orders of prescription medicines should be accompanied by a valid prescription. You may directly upload your prescription on the site and our dedicated pharmacist will validate and contact you if necessary.
Type of files and size accepted:
- .jpg, .jpeg, .pdf, .png
- Up to 10 files
- Up to 10MB