What areas do you currently serve?
We are now serving orders NATIONWIDE.
How do I know if you received my order?
All successfully placed orders are verified within 24 hours. An SMS/Email confirmation will be sent to confirm your orders.
Is there a shipping fee?
- For Metro Manila and Rizal areas, delivery is FREE for orders P1,499 and up, otherwise, we charge a standard rate of P99 only.
- For provincial areas, delivery is FREE for orders P5,000 and up, otherwise, we charge a standard rate of P150 only.
- For same day delivery, we charge a standard rate of P150 for orders below P3,000.
- Note: Additional fee will be charged for bulky items regardless of the order amount.
How long before my orders get delivered?
- Metro Manila and Rizal areas – 3 to 5 days lead time
- Provincial areas – 7 to 14 days lead time
Same day delivery
- Applicable to Metro Manila, select Rizal areas and Angeles, Mabalacat and San Fernando Pampanga only
- Orders placed until 3:00 PM will be delivered on the same day
- SMS notification will be sent once order is about to be delivered
- Payment methods available are bank deposit and online credit/debit card payments only.
- COD is not applicable as of the moment for same day delivery.
Note: Same day delivery option is automatically deactivated on the site after the 3:00 PM and will be activated by 12 midnight.
Do you accept item replacements?
Yes, the following replacement and refund policy below is exclusive to Southstar Drug online orders only.
For any replacement concerns, kindly send an email to firstname.lastname@example.org. Our dedicated customer service will get back to you within 24 hours.
Requests for replacement are only valid if:
- The product delivered is damaged.
- The product is expired.
- The product delivered is incorrect or different from the one posted on the site.
Replacement shall not be accepted unless customer strictly complies with the following conditions:
- The item to be replaced is duly supported by a receipt covering the sale of the replaced goods.
- The items were returned for replacement within seven (7) days from receipt of product with complete tags and labels, with no defect or damage, in its original box, unopened and untampered except for goods with visible factory defect or were clearly expired Refund of order is subject for approval of management.
Can I pay using cash?
Yes, Cash on Delivery is available for orders within Metro Manila and Rizal areas only. We highly encourage you to prepare the exact amount of payment.
Can I pay using my debit or credit card?
Yes, you may pay via debit/credit card online. Major credit cards are now accepted. Please note that we will only charge you based on the tape receipt that will be attached to your order upon delivery. The amount shown upon checkout will only be authorized to Southstar Drug and will not be charged immediately. This means that your issuing bank will set aside the authorized amount until Southstar Drug confirms the final amount of payment based on the actual items delivered or tape receipt. The adjustment between the authorized and final amount will be processed within 7 to 30 banking days or depending on your issuing bank.
Can I pay via bank deposit or transfer?
Yes, payment via bank deposit or transfer to our Robinsons Bank account is also accepted for orders nationwide. Please wait for our advice before you transfer your payment. SMS will be sent to you with the total amount to be deposited with complete bank details.
Can I pay via GCash?
Yes, GCash to our GCash account is acceptable. Our customer service team will send you the QR code via email or Viber once order has been processed.
Do you require prescriptions?
Yes, all orders of prescription medicines should be accompanied by a valid prescription. You may directly upload your prescription on the site and our dedicated pharmacist will validate and contact you if necessary.
Type of files and size accepted:
- .jpg, .jpeg, .pdf, .png
- Up to 10 files
- File size up to 10MB
Do you give Senior Citizen / PWD discount?
Senior Citizen discounts are now being offered to qualified customers. Documents such as Senior Citizen ID, booklet and valid prescriptions are required to avail the discount. Please note that the discount will not be automatically applied upon checkout. Final discounted amount will be sent via email or SMS once we have validated your submitted requirements.
Who is Medsubscribe for?
How do I subscribe to this program?
- Busy moms who juggle work, household chores, groceries and school meetings. With MedSubscribe, buying their family’s regular supply of medicines and supplements will be ticked off her list as supplies can be delivered regularly.
- Those who take maintenance medicines. Avoid missing your medicines by subscribing. With this, you’ll be assured that you have enough stocks at home.
- Young professionals who are busy with their career to become financially secured while also enjoying their social life. Forget the task of dropping by to a nearby store or placing the order online again and again. Subscribe to the program, sit back and wait for your delivery.
- OFWs who sends money to their relatives regularly for medicines. Spare yourselves the trouble of sending money. Subscribe and we will take care of your family by making sure that they get their supplies on time.
How do I pay for my subscription?
- Fill out the form with your details.
- Upload your prescription, if applicable.
- Upload your Senior Citizen documents, if applicable.
- Click the Subscribe button on the form.
- Our Customer Service Representative will contact you for verification.
- Wait for the delivery.
You will not be required to pay the whole duration of your preferred subscription. Payment will be done every delivery and you may pay via bank transfer, GCash or online credit card.
For bank transfer and GCash
, our Customer Service Representative
will send you the details at least 2 days before your scheduled delivery. You must send a proof of payment via email or Viber at least 1 day before your scheduled delivery.
For online credit card payment
, an invoice will be sent to you via email. A link will be provided so you can easily pay via credit card.How do I cancel my subscription?
Subscription can be cancelled anytime. Just send us an email request at email@example.com at least 3 days before your scheduled delivery.