Privacy Policy
Introduction
Southstar Drug is your caring home for pharmacy needs. Southstar Drug carries a wide range of prescription and over-the-counter pharmaceutical products, food and personal care. Operating since 1937, Southstar Drug is now serving Online Order and Delivery. You can place your order anytime and orders will be delivered to your home or office. The payment is easy and convenience to the customer is our top of mind. South Star Drug Inc. (thru its online site southstardrug.com.ph) respect your privacy and recognize your need for appropriate protection and management of your personal data that you have directly and voluntarily entrusted us. We have developed this Privacy Policy in order to protect your personal data in accordance with the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations (IRR), other issuances of National Privacy Commission (NPC) and other relevant laws of the Philippines. Personal data refers to all types of personal information, sensitive personal information and privileged information. Personal information refers to “any information, whether recorded in a material from or not, from which the identity of an individual is apparent or can be reasonably and directly ascertained by the entity holding the information, or when put together with other information would directly and certainly identify an individual”. This Privacy Policy tells you how we process (meaning, how we collect, use, share, and retain) and protect your personal data. It also tells you what steps you can take if you want us to change how we use your personal data, or if you want us to stop using your personal data.
Why do we collect your personal data?
To enable us to comply with the our corporate policies and with regulatory requirements being observed by South Star Drug Inc. as a controller, processor and third party, it is important that South Star Drug Inc. (southstardrug.com.ph) collects, uses, stores and retains your personal data when it is reasonable and necessary for a declared and specific purpose.
In general, we are using your data for any of the following purposes:
- For a better online shopping experience.
- To place an order and allow us to identify, contact, verify, and confirm your order.
- To create a southstardrug.com.ph account, which allows you to:
- Store items in your shopping cart between visits
- Proceed through checkout faster when making a purchase
- Check the status of orders
- View past orders
- Check your accumulated loyalty card points
- Make changes to your account information
- Update your account profile
- Store alternative addresses (for shipping to multiple family members and friends)
- To provide reviews on our products and services.
- To subscribe or unsubscribe to our e-newsletters.
- To generate statistical insights.
- To conduct research and analysis (through surveys or polls) to improve customer experience and satisfaction.
- To respond to specific complaints, inquiries, requests, or to provide requested information.
- To provide customer care activities, monitor quality and security, and deliver services timely and efficiently.
- To notify and update you (via call, text, or email) about:
- Complimentary offers
- Commercial and promotional advertisements
- Loyalty and rewards offers
- Exclusive invites
- Discounts
- Surveys
- Other direct marketing deemed relevant and beneficial based on your preferences (you can opt-out anytime)
- To comply with South Star Drug Inc.’s legal obligations and requirements under law or government regulations.
- To perform any other processing or disclosure as required by law or regulations.
Is the southstardrug.com.ph using web analytics?
This website engages third-party service providers to analyze the web traffic data for us. This service does use cookies or web beacons. Cookies are small files that our website puts on your PC to store info about your preferences. Cookies can improve your browsing experience by allowing our website to remember your preferences or letting you avoid signing in each time you visit certain our website. If you don't want our website/mobile application to store cookies on your PC, you can block cookies. But blocking cookies might prevent some pages from displaying correctly, or you might get a message from our website/mobile application letting you know that you need to allow cookies to view that our website/mobile application. Data generated is not shared with any other party. For you to fully enjoy your visit and browsing experience, only non-identifiable web traffic data are collected and analyzed, including:
- Your IP address
- The search terms you used
- The pages and internal links accessed on our site
- The date and time you visited the site
- Geolocation
- The referring site or platform through which you clicked through to this website
- Your operating system
- Web browser type
Use the options in your web browser if you do not wish to receive (a) cookie(s) or if you wish to set your browser to notify you when you receive (a) cookie(s). Click on the "Help" section of your browser to learn how to change your cookie preferences. If you disable all cookies, you may not be able to take advantage of all the features of this website/mobile application.
What about the links to third-party websites?
From time to time, we will provide links to third-party web sites, or advertisements which contain links to third-party sites. These links are provided as a service to you and we do not provide any personal data to these websites or advertisers, and therefore, we will not accept responsibility for their privacy practices. These sites are operated by independent entities that have their own privacy policies which you should also review. South Star Drug Inc.’s Privacy Policy does not apply to such other sites or to the use that those entities make of your information. South Star Drug Inc. has no control over the content displayed on such sites, nor over the measures, if any, that are taken by such sites to protect the privacy of your information.
Who we share your personal data with?
As a general rule, we are not allowed to share your data to third party except in limited circumstances as noted below. By giving your consent, you authorize South Star Drug Inc. to disclose your personal data to accredited/affiliated third parties or independent/non-affiliated third parties, whether local or foreign in any of the following circumstances:
- As necessary for the proper execution of processes related to the declared purposes in this Privacy Policy.
- The use or disclosure is reasonably necessary, required, or authorized by or under law (such as for criminal investigation, as requested by a court of law).
- This means we might provide your personal data to the following:
- Our affiliates, subsidiaries, partner companies, organizations, or agencies, including their sub-contractors or prospective business partners that act as our service providers and contractors
- Law enforcement and government agencies
- All third parties with which we share this personal data are required to use your personal data in a manner that is consistent with this Privacy Policy
However, these companies may only use such personal data for the purpose(s) disclosed in this Privacy Policy and may not use it for any other purpose.
What is our Privacy Policy regarding children?
What is our Privacy Policy regarding children? South Star Drug Inc. is very sensitive to privacy issues and we are especially careful in any communications with one of our most treasured customers - children. South Star Drug Inc. would never collect personal data from children directly, without the parent's consent. Personal data collected from children is used solely by South Star Drug Inc. or other entities that provide technical, fulfillment or other services to South Star Drug Inc. For example, such entities may provide services, such as, improving our services/web sites, and fulfilling requests or administering promotions. These personal data are not sold. Meanwhile, we urge parents to regularly monitor and supervise their children's on-line activities.
How we protect your personal data?
We take reasonable steps to make sure that your personal data we collect, use or disclose are accurate, complete, and up-to-date. We strictly enforce our Privacy Policy within the South Star Drug Inc. and we have implemented technological, organizational and physical security measures to protect your personal data we hold from loss, misuse, modification, unauthorized or accidental access or disclosure, alteration or destruction. We put in effect safeguards such as the following:
- We keep and protect your personal data using a secured server behind a firewall, deploying encryption on computing devices and physical security controls.
- We restrict access to your personal data only to qualified and authorized personnel who handle your personal data with strict confidentiality.
- We reveal only the last four digits of your credit card numbers when confirming an order. The entire credit card number is transmitted to the appropriate credit card company during order processing.
- Any personal data that you provide on the website is initially processed and stored by South Star Drug Inc. Using a secured connection, only authorized South Star Drug Inc. personnel can access and download your personal data.
- It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.
Where and how long do we keep your personal data?
South Star Drug Inc. reserves the right to retain your personal data in our files located in the Philippines under certain circumstances such as when your personal data may be necessary to resolve disputes, or if South Star Drug Inc. is required to do so by law or in the good faith; provided that such action is necessary to comply with a legal obligation and/or protect and defend the rights or property of South Star Drug Inc. or its affiliates. If South Star Drug Inc. is required to retain any portion of your personal data for such purposes, it shall use reasonable efforts to limit such data to what is necessary to accomplish the particular purpose.
What if there are changes in our Privacy Policy?
From time to time, it may be necessary for South Star Drug Inc. to change this Privacy Policy. If we change our Privacy Policy, we will post the revised version here and will take effect immediately, so we suggest that you check here periodically for the most up-to-date version of our Privacy Policy. Rest assured, however, that any changes will not be retroactively applied and will not alter how we handle previously collected personal data without obtaining your consent, unless required by law.
How you can access, correct and update the personal data we have about you?
To exercise your rights which include right to access, modify, erase and object to processing your personal data within a reasonable time after such request or should you have any inquiries, feedback on this Privacy Policy, and/or complaints to South Star Drug Inc. you may reach us through our “Contact Us”/”Customer Service” menu in this website, southstardrug.com.ph, through a written letter or through an email to our Data Protection Officer (DPO).
Our contact details are as follows:
South Star Drug, Inc.
RRHI Building 4, 110 E. Rodriguez Ave., Quezon City
Office: Telephone Number loc. +63 (2) 8642-1077
Email address: ssddataprivacyoffice@southstardrug.com.ph
You may also lodge a complaint before the National Privacy Commission (NPC). For further details, please refer to NPC’s website: https://privacy.gov.ph/mechanics-for-complaints/.
Our decisions to provide such access or consider any request for correction, erasure and objection to process your personal data as it appears in our records are always subject to any exceptions under applicable and relevant laws and/or the DPA, its IRR and other issuances of NPC.
To cover for the cost of verifying a request for information and locating, retrieving, reviewing and copying any material requested, we may charge you minimal and reasonable fees based on administrative costs we incurred.
This Privacy Policy was last amended on June 1, 2020.
CCTV Notice
Introduction
Southstar Drug values your privacy. This Privacy Notice provides information on our CCTV systems and how we process your personal data through these systems.
Personal Data Collected and Manner of Collection
When you enter our premises, our CCTV systems may record video and audio of your activities. These recordings may include identifiable features such as your image, physical appearance, and voice, along with associated metadata (e.g., time, date, and location) captured automatically by cameras installed in common areas.
Purpose and Lawful Basis
We use CCTV systems for the following purposes:
- To help keep people safe and reduce the risk of crime
- To protect our facilities, assets, and property
- To assist in investigating security-related incidents
- To support authorities in deterring and detecting crime, and in identifying and prosecuting offenders
- To manage areas with high health and safety risks
- To support operational needs such as resource allocation and management
We process CCTV recordings under the Data Privacy Act of 2012 (DPA) based on legitimate interests and/or legal obligations. These purposes are necessary for security, safety, and operational management. In certain situations, CCTV recordings may capture sensitive personal information, such as health-related data (e.g., injuries), or be used for legal claims. When this happens, processing is carried out based on lawful bases provided by the DPA, including:
- Compliance with legal obligations
- Protection of lawful rights and interests
- Establishment, exercise, or defense of legal claims
Retention Period
CCTV recordings are retained only for as long as necessary to fulfill the purposes stated in this notice. The standard retention period ranges from 28 to 60 days, depending on operational and locational requirements, unless a longer period is required for investigations, legal proceedings, or compliance with applicable laws.
After the retention period has lapsed or the recordings are no longer needed, they are securely deleted or destroyed in accordance with our CCTV policy and the requirements of the DPA.
Third Party Transfer
We do not disclose CCTV recordings to third parties except when required by law or for lawful purposes, such as:
- Requests from law enforcement or government authorities in connection with investigations
- Compliance with a court order or other legal process
- Situations necessary to protect lawful rights and interests or to establish, exercise, or defend legal claims
We do not release CCTV footage to the media or for entertainment purposes unless with the consent of the data subjects. Any disclosure is done securely and only to authorized recipients, in accordance with the DPA and issuances of the National Privacy Commission (NPC).
Data Subject Rights
Under the DPA, your rights as a data subject are as follows:
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Right to be Informed
You have the right to know whether your personal data is being processed, including the existence of CCTV systems and the purposes for which recordings are used.
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Right to Access
You have the right to request reasonable access to CCTV footage that contains your personal data, subject to verification and lawful limitations.
Requests must include sufficient details (e.g., date, time, and location) and will require identity verification.
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Right to Object
You have the right to object to processing based on legitimate interest if your rights and freedoms outweigh such interest.
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Right to Rectification
You have the right to dispute inaccuracies and request corrections to your personal data.
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Right to Erasure or Blocking
You have the right to request deletion or suspension of your personal data when it is no longer necessary for the declared purpose or if processing is unlawful.
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Right to Data Portability
You have the right to obtain a copy of your personal data in a structured format or have it transmitted to another PIC, where applicable.
We may charge a reasonable fee to cover administrative costs for providing a copy of the CCTV footage, in accordance with NPC guidelines.
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Right to File a Complaint
You have the right to file a complaint with the NPC if you believe that your data privacy rights have been violated in connection with the processing of your personal data through our CCTV systems.
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Right to Damages
You have the right to claim compensation for damages sustained due to inaccurate, unauthorized, or unlawful processing.
Updates or Changes to the CCTV Notice
We reserve the right to update or revise this CCTV notice at any time and as required by latest amendments to the DPA, its Implementing Rules and Regulations, issuances of the NPC, and/or when there are improvements and changes to the collection, processing, sharing or disclosure, retention, and disposal of your personal data. Previous versions of the privacy notice will be retained and provided to data subjects upon request.
How can you reach us?
For any questions, concerns, feedback on this privacy notice, or to exercise your data privacy rights, you may reach us through:
DATA PROTECTION OFFICER
South Star Drug Inc.
110 E. Rodriguez, Jr. Ave. Bagumbayan, Quezon City
ssddataprivacyoffice@southstardrug.com.ph
